Role and Responsibilities

• Work with product managers, communications, and subject matter experts to produce and maintain world-class documentation, including: User Guides, Standard Operating Procedures, Social Media Content, and other forms of program communications.
• Gather stakeholder feedback on documentation and multimedia projects to improve usability and prioritize future investments.
• Act as senior editor to ensure consistency across all internal and external training materials.
• Build and maintain client training aids that go beyond traditional documentation, such as video scripts, educational presentations, and social media posts.
• Learn and understand complex concepts and communicate the information in a way that is engaging and easy to understand.
• Write and edit technical documents.
• Edit and format technical and program documentation in either Word or PowerPoint.
• Work with internal authors to provide changes and or recommendations to provided materials.
• Perform quality reviews of documentation to ensure the correct grammar and punctuation is used, integrating multiple inputs into a single document or presentation to develop the final customer deliverable.
• Other duties as assigned by manager.

Requirements:

• BS in related field

Hard / Technical Skills

• Strong writing & editing skills
• Subject-matter technical understanding
• Audience and user-analysis capability
• Documentation planning & structure
• Tools & formats familiarity
• Research and information gathering
• Software Development Lifecycle Methodology
• Agile Methodology

Soft / Interpersonal Skills

• Collaboration & team communication
• Empathy & audience focus
• Adaptability & fast learning
• Critical thinking & problem-solving
• Organization & time management
• Attention to detail
• Feedback receptiveness / iteration

Preferred Skills:

• Cloud Fundamentals
• AI Fundamentals
• Data Warehousing Fundamentals
• Using Confluence & JIRA or equivalent